FAQ

1. Where can I view your jewellery selection?
   At multiple locations throughout the GTA, by appointment only (call Lori)

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2. How can I order jewellery from JBL?
   Contact Lori.

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3. Which payment methods do you accept?
   JBL accepts cash, major credit cards and cheques.

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4. How do you deliver?
   JBL offers personal delivery to your location.

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5. What is your return policy?
   To ensure customer satisfaction, JBL offers a flexible return policy, unless otherwise noted.

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6. Are trade-ins accepted?
   Yes, depending on the items offered.

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7. Do you offer appraisals?
   Professional appraisals and appraisal certificates for insurance purposes are available.

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8. Are authentication certificates offered?
   Certificates are available for valuable gems, such as expensive diamonds.

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9. Do you offer an engraving service?
   Yes, JBL offers excellent engraving.

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10. Do you have a repair service?
    JBL offers you the benefits of our highly skilled repair service.

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11. How long does a custom order take?
    Custom jewellery orders normally take one to two weeks, depending on the complexity of the items.

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12. How should I store my jewellery?
    To prevent oxidation, store jewellery in cases lined with fabric, or acid-free paper. With the exception of pearls, you can also store jewellery in tightly sealed ziploc plastic bags. Store diamonds separately; they could scratch other jewellery pieces because of their hardness.

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13. What is the best way to clean my jewellery?
    Your jewellery should be cleaned professionally and polished at least once a year. At this point, Lori can have your jewellery settings checked for wear and tear.